Frequently asked questions.
Shipping?
Most products ship in 6-9 business days. Some products like drinkware and home goods can take longer. Most orders are completed in 2 weeks. Sawtooth goods ships packages from various shipping companies. Shipping cost is determined by the weight of your package. Sawtooth Goods is not responsible for any lost, damaged, or stolen packages. Please take any issues regarding these circumstances to USPS. We are happy to assist if needed!
Returns and exchanges?
Every product is printed custom for you. Because each product is custom, we do not allow returns or exchanges. Thank you for taking the extra time to make sure the products work for you!
What is my order status?
In the original order email, there is a link to your order status. Or contact sawtoothgoodsinfo@gmail.com.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at sawtoothgoodsinfo@gmail.com and we will help you the best we can.
Can I make any changes to my order?
Once an order has been placed, no changes can be made. This includes: adding a new item, changing a color or size, or changing the billing or shipping address. We apologize for any inconvenience.
There is problem with my order?
Please contact us at sawtoothgoodsinfo@gmail.com
Custom graphics?
Currently, we are not accepting clients for custom design commissions.
How do I wash my apparel?
Care Instructions- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Tumble dry low or hang-dry for longest life. Do not iron the graphic. Do not dry clean or use bleach products.
Tell me more about your T-shirts?
Our t-shrits are from Bella and Canvas. B&C is sweatshop-free facilities uphold the highest factory and workplace standards and are platinum certified through W.R.A.P, the independent watchdog organization for ensuring fair manufacturing. B&C facilities use solar power, 7x less water, and are virtually zero waste.
Are garments printed with water-based ink?
Yes! Our designs are printed using non-toxic vegan inks that ensure the garments are safe for adults and children. Designs are printed with machines that are energy-efficient, produce zero wastewater, and are sustainable.
Do you offer any discounts for bulk orders?
Yes! Please contact us at sawtoothgoodsinfo@gmail.com.